To raise an issue regarding AIESEC Exchange Products, any party must follow the dispute resolution process in the order outlined below:
● Step 1 (Internal Level): The complaint party should inform the Hosting AIESEC Entity and the response party and try to solve an issue privately with them.
● Step 2 (Local Level): If Step 1 has been tried and failed, the complaint party should inform and involve the Sending Entity, while this entity will inform and communicate with the hosting entity to solve the problem in accordance with ]the Exchange Product Policies.
● Step 3 (National Level): If Step 2 has been tried and failed, then both sending and hosting entity should inform their ECB and MC that will work together to solve the issue. In addition, they may share the issue over the Global Network.
● Step 4 If the parties involved cannot reach a mutual agreement within a two-week period, it is advised to submit a formal Case Application.
● Step 1 (Internal Level): The complaint party should inform the Hosting AIESEC Entity and the response party and try to solve an issue privately with them.
● Step 2 (Local Level): If Step 1 has been tried and failed, the complaint party should inform and involve the Sending Entity, while this entity will inform and communicate with the hosting entity to solve the problem in accordance with ]the Exchange Product Policies.
● Step 3 (National Level): If Step 2 has been tried and failed, then both sending and hosting entity should inform their ECB and MC that will work together to solve the issue. In addition, they may share the issue over the Global Network.
● Step 4 If the parties involved cannot reach a mutual agreement within a two-week period, it is advised to submit a formal Case Application.